Our Services
FRONT DESK
We understand that the front end of your healthcare operation is the gateway to exceptional patient care and satisfaction. Our dedicated team of professionals is here to provide seamless support in managing the critical touchpoints of your practice. By partnering with us, you can ensure that your patients’ first interactions are positive, efficient, and reflective of the
high standards your practice upholds.
Customer Service Representative
In the dynamic healthcare environment, our Customer Service team excels in delivering compassionate, knowledgeable, and prompt support. With specialized training for healthcare settings, they are equipped to handle the urgency and sensitivity of medical inquiries. From answering questions to resolving concerns and assisting patients, our team upholds a high standard of care, ensuring that every interaction reflects the quality and integrity of your practice.
Eligibility and Benefits
Our team ensures accurate and efficient verification of patient eligibility and benefits, allowing healthcare providers to confirm insurance coverage details and understand the scope of benefits available. By thoroughly reviewing policy terms, we help prevent claim denials, streamline the patient intake process, and ensure that patients receive the care they are entitled to. This process allows your team to focus on delivering exceptional care while we handle the verification and administrative tasks.
Prior Authorization Specialist
Navigate the complexities of medical insurance with our Prior Authorization Specialists. With expert knowledge of insurance policies and medical guidelines, they work diligently to obtain necessary approvals, reducing delays and administrative workload. Their proactive approach ensures timely access to care for patients, enabling your clinical team to focus on delivering the best care without the distraction of administrative tasks.
Scheduling
Our scheduling team efficiently manages patient appointments, handling bookings, cancellations, and rescheduling with ease. This ensures smooth coordination, minimal wait times, and a seamless experience for both patients and staff, allowing your team to focus on delivering exceptional care.
Referrals
Our referral management team streamlines the process of coordinating patient referrals to specialists, ensuring timely and accurate submissions. By handling all the necessary paperwork and follow-up, we reduce delays and improve patient care, allowing your clinical team to stay focused on what matters most.
Why Choose Us?
Comprehensive Training
Our Medical Virtual Assistants receive in-depth training in both general and specialty medical terminology, along with comprehensive knowledge of the entire revenue cycle process, from insurance verification to claims management.
Recruitment & Selection
Clients can choose the Healthcare Virtual Assistant. they want to work with from our list of qualified candidates. Once selected, they'll work with the same professional every day, ensuring consistency and easy integration into their workflow, just like having an in-house team member.
HIPAA Compliance & Security
All of our Medical Virtual Assistants are trained in HIPAA compliance to ensure the highest level of confidentiality and data protection. We conduct thorough background checks and security audits to guarantee that sensitive patient information is handled with the utmost care, meeting all regulatory standards.
Innovative. Reliable. Virtual Care.
Partner with Revex to transform your front-end operations into a seamless and patient-focused
experience. Let us handle the details so you can focus on delivering exceptional care.